Ascend UC2.43.0 - App Store

Ascend UC 4+
Ascend Cloud Communications On-the-Go
Download the Ascend Mobile App for use with Ascend UC so you can call, chat, meet, and more, anywhere work takes you.

The Ascend Mobile App transforms your mobile phone into an essential collaboration tool, making teamwork on-the-go easier than ever. Place and receive calls, see who is available, chat with colleagues, host or join meetings, and manage voicemails all from one application - anytime, anywhere.

Never Miss Important Calls
Extend your business phone number and extension to your mobile phone, so you can place and receive calls on the go or even transfer calls from your desktop phone to your mobile device - seamlessly, without interruption.

Easily Collaborate From Anywhere
Your desktop chat is synchronized in real-time with your mobile device so you can stay connected and continue conversations no matter where you are. Now, with Ascend AI Assistant, you can effortlessly access information and simplify your daily tasks using the power of generative AI technology.

All Your Important Collaboration Tools Right on Your Mobile Device, Including:
. An integrated, searchable corporate contact list
. One-tap calling of your contacts
. One-tap calling into conference bridges
. The ability to manage multiple calls at once
. Voicemail transcription
. Advanced calling features:
. Call transfers - blind and warm
. Call Flip - quickly flip between mobile and desk phone during active calls
. Call Forwarding - allows greater flexibility to customize call flows based on specific, predetermined schedules, number of rings, and routing instructions to other users or phone numbers
. Team chat and messaging
. Ascend AI Assistant - an integrated generative AI tool, that provides quick, helpful responses to a variety of tasks via Ascend chat
. The ability to host and attend meetings
. The ability to securely access and share files (requires Ascend Files Mobile App)

IMPORTANT: The Ascend Mobile App requires an Ascend UC account.

* LEGAL DISCLAIMERS
1. It is important that you understand the 911 policies before using this product. For more information on these policies, please see https://www.serverdata.net/legal/911Notifications-VTS.pdf
2. Call quality may be affected when using Wi-Fi or Cellular Data.
3. International and roaming data charges from your mobile carrier may apply.
4. You are responsible for ensuring that all call recordings comply with any applicable federal or state law (including consent requirements.)
5. By downloading Ascend UC, you agree to the terms of the End User License Agreement and acknowledge that you accept the Privacy Policy, and the AI Policy and Notifications within the following links (see https://serverdata.net/legal/eula.aspx, https://www.serverdata.net/legal/privacy-policy.aspx, and https://www.serverdata.net/legal/ai-policy-notifications.aspx).

Version History Added support for iOS 27, along with bug fixes and performance improvements. 2.43.0 Sep 29 Bug fixes and performance improvements. 2.42.0 Aug 31 Bugfixes and performance improvements. 2.41.0 Aug 5 Bug Fixes & Improvements 2.40.0 Jul 7 Search in chat is here: find messages in a chat instantly 2.39.0 Apr 30 Bug fixes and performance improvements. 2.38.0 Apr 6 Call Recording On-Demand: You can now control call recording directly from mobile app. Start, pause, or resume recordings during live calls (based on admin settings), with clear visual indicators and voice notifications. 2.37.0 Mar 4 AI Meeting Recap: Hosts can open AI Meeting Recap from past meeting details for quick summaries.

External Contact URL: External contacts now show a clickable URL in mobile cards when available, with long links truncated.

Early Media 183: Dialpad is now available during early media to send DTMF before the call connects. 2.36.0 Jan 14 Call Recordings
We’ve added a new Call Recordings section under the Calls tab
Now you can view, play, and analyze your recorded calls right from the app.
Enjoy AI-powered insights like summaries, sentiment analysis, topics, and transcriptions (when available). 2.35.1 11/24/2025 Default Calling App Support
You can now set the app as your default calling app in iOS Settings. 2.34.0 10/30/2025 Bug fixes & improvements (including iOS 26 specific bug fixes) 2.33.0 10/15/2025 Bug fixes & improvements 2.32.0 08/28/2025 Avatars in push notifications
- Push notifications now show the sender’s or group’s avatar instead of the app icon, making it easier to see who’s messaging you at a glance.

Bug fixes & improvements 2.31.0 07/29/2025 GSM Fallback: Easily switch to a cellular call — your saved mobile number auto-fills when switching networks.

Quick Link Sharing: Use the new Copy Link option to instantly share your meeting URL.

Apple Watch Support: Series 4+ now shows incoming call notifications with the option to decline, plus alerts for messages and missed calls. 2.30.0 07/08/2025 Report Call Issue

You can now report call issues instantly while still on the call. If you experience problems like poor audio quality, one-way audio, or a dropped call, just tap Report an issue to flag it right away.
• Choose from a list of common issues
• Add optional comments for more context
• Control when you receive feedback prompts in Call Settings — after every call or never

Your feedback helps us improve call performance and ensure a better experience every time.

Bug Fixes and Improvements

Call Permissions: We’ve improved the call permissions flow. If permissions are required, you’ll now receive a clear notification guiding you to enable them, ensuring uninterrupted calling functionality. 2.29.0 06/10/2025 E911:
- Callers located in the U.S. & Puerto Rico with access to cellular service will have their 911 calls routed through their mobile device's native dialer.
- For CA users, the call will be routed through the Wi-Fi connection. In the event that the cellular connection fails, the call will be routed through the Wi-Fi connection, providing users with an alternative option when cellular service is unavailable.

Bug Fixes & improvements 2.28.0 04/30/2025 - Phone number clickable – When a user selects a voicemail, they can simply tap the displayed phone number to call back instantly, with no need to dial manually.
- Bug fixes 2.27.0 03/27/2025 Improvements and Bug Fixes 2.26.0 03/17/2025 Bugfixes and performance improvements 2.25.1 02/24/2025 - Custom Ringtones - now, as a user, you can choose a custom ringtone for calls.

- Discontinued support for iOS 15. - to continue receiving app updates and new features, please update your device to iOS 16 or later.

- Improvements and Bug Fixes 2.25.0 01/28/2025 Bugfixes & improvements 2.24.0 12/16/2024 Bugfixes & improvements 2.23.0 11/26/2024 - Updated About page
- Bugfixes 2.22.0 10/29/2024 We're always trying to improve. And this version includes:
- Dark mode
- Introduced a new screen for GDPR
- Some Bug fixes

Feel free to update to the latest operating system version (iOS/iPadOS 18), we are compliant. 2.21.0 09/30/2024 - Car Play - Now users can accept incoming calls and make outgoing calls through the app. Enhancing the usability of the application while driving in a car
- Support the new Internet protocol version (IPV6) 2.20.0 08/28/2024